Contact Us

Track Your Order

Track My Order

Call Our Online Support Specialists

1-877-209-7773

Email Our Customer Service Team

order.support@eztestpools.com

Online Chat

To contact us via chat, click here.

Chat Hours (all times EST):

Mon 9:00 am - 6:00 pm
Tues 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thur 9:00 am - 5:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 5:00 pm

Our Mailing Address

EZ Pool & Spa Supply
26B North Main Street
Plaistow, New Hampshire
03865

Get in Touch with EZ Pool & Spa Supply - Your Poolside Partner!

Thank you for taking the plunge into the world of EZ Pool & Spa Supply. We're not just an online retailer; we're your dedicated pool and spa enthusiasts, committed to making your aquatic dreams a reality. With a stellar 4.8 out of 5-star rating on Google and over 18,000 5-star reviews, our reputation speaks volumes. At EZ Pool & Spa Supply, your satisfaction is our North Star. Our commitment to your satisfaction goes beyond the ordinary. Our support agents are your trusted companions, available seven days a week through chat, email, and phone. Whether you're seeking expert advice on pool chemicals, inquiring about the latest equipment, or simply seeking guidance on creating your ideal poolside oasis, our knowledgeable team is here to ensure your every question is answered and every concern addressed.

Unlock Tax-Exempt Ease

We believe in simplifying your experience, which is why we offer a hassle-free tax-exemption process for schools, religious organizations, and government agencies. Creating a tax-exempt account with us is as easy as a summer breeze. Just sign up for an account, then email order.support@eztestpools.com with your account email address and a copy of your valid tax-exempt certificate. Consider it our way of streamlining the path to your aquatic paradise. For your convenience, we also drop ship!

Protection and Peace of Mind

Extend the life of your pool and spa products with our exclusive Extend protection plans. Elevate your confidence with options to extend the manufacturer's warranty by 1, 2, or 3 years. But we don't stop at just protection – our Extend Shipping Protection ensures that every order arrives with utmost care or you’ll receive a replacement. If your order encounters unexpected hurdles such as loss, theft, or damage, Extend’s hassle-free replacement process ensures you stay afloat.

For those moments when you need an extra layer of support, we've partnered with Extend to provide you with top-notch customer assistance. Connect with Extend Customer Support at https://www.extend.com/customers and experience a level of service that mirrors our dedication to your satisfaction.

Embrace the EZ Experience

When it comes to pool and spa supplies, you deserve nothing less than the best, and that's precisely what EZ Pool & Spa Supply delivers. As you consider making us your exclusive pool and spa supplier, rest assured that you're not just choosing a retailer – you're joining a family. Your satisfaction is our compass, guiding every decision and every interaction. Thank you for considering EZ Pool & Spa Supply as your partner in poolside perfection. Together, let's dive into a world of excellence!

Frequently Asked Questions:

Q: I didn't get an order confirmation. Why?
A: Please check your spam folder. When an order is placed, a confirmation email is sent with the order details. It comes from order.support@eztestpools.com, and should arrive in your email within a couple of minutes.

Q: Has my order shipped?
A: Orders ship out Monday through Friday. Orders typically ship within 48 hours of being placed, but if there is an issue with your order, a customer service representative will contact you before it ships. If you place your order on a Thursday or Friday it won't ship out until Monday. When your order ships, you will receive an email from order.support@eztestpools.com with your tracking number and the carrier it was shipped with. Once your order ships, it will typically arrive at your address within 3-5 days. Your tracking information will allow you to follow your delivery.

Q: Do you have XYZ item in stock?
A: On each product page there is a real-time count of inventory available for that product. This gets updated multiple times per day. On rare occasions, if a product is showing 5 or fewer items, and you order all of the available, the inventory level may be slightly off. If we have an issue fulfilling your order, we will call you to discuss possible alternative products that are available or to ask if you'd like to cancel your order.

Q: How long does it take to refund my order?
A: We refund orders within 24 hours of verifying the returned item, or if an item you ordered is out of stock and you do not wish to substitute your item with a comparable item. Your credit card provider may take longer to put that money back on your credit card.

To reach E-Z Test Pool Supplies*, please visit the store locator page, which includes contact information and store hours.

* E-Z Test Pool Supplies is an independent company.