A very common call that we get is: “my chlorine generator is not working” and the following are reasons that this may be happening.

Cyanuric Acid Levels – It is important to keep your pool water’s cyanuric acid level between 40 - 60 ppm (parts per million). Cyanuric acid is sunscreen for your pool. If this runs low (less than 30 ppm), it will be difficult establishing a free chlorine level that is between 1.0 and 3.0. In this scenario, a general assumption could be made that the  salt system is broken and not working when this is not the case.

Low Salt Level – The salt range should be between 2,700 ppm and 3,400 ppm, with 3,200 ppm being ideal. Optimal levels of chlorine will not be generated unless your salt is in the proper range. Use  test strips if you need to evaluate your pool’s levels and adjust the system from there.

Bonus tip:

Shock Your Pool - Once you have balanced your water chemistry, we would suggest shocking your pool then letting your chlorine generator take over once this is complete.

We offer many different types of test strips, pool shock, and  salt cells for purchase. Our staff has many years of experience working with salt systems, as well as optimizing pool water. We would be happy to help answer any questions you may have.